SoundTech Marketing, a manufacturer’s representative firm specializing in high performance audio, video, and custom integration products, has been named Milestone AV Technologies’ “Customer Service Rep Firm of the Year” for its exceptional customer responsiveness and assistance in customer support programs.
“SoundTech Marketing responds quickly to questions and issues, they are flexible and they offer their customers creative solutions,” said Rebecca Kelly, certified technology specialist and customer service team lead at Milestone. “They have a ‘team-player’ attitude and really look out for our best interests as well as those of the customer.”
“They also take the time to learn and understand all of our customer programs, and their cooperation and effectiveness in applying the programs has helped to avoid billing and freight issues.”
For over 33 years, SoundTech Marketing has built an outstanding reputation for its commitment to customer service and support. The manufacturers rep continues to develop and implement new customer support programs guided by dedicated individuals like Char Mikush, senior sales administrator, and Jennifer Pertelesi, sales administrator.
One of the recent customer service tools SoundTech Marketing has introduced is its 24/7 online support system which allows customers to easily submit questions or request information on an array of specific topics. By helping the customer to easily define their situation, the team at SoundTech is able to eliminate the time-consuming, and costly, task of troubleshooting and instead, offer an immediate solution.
Additionally, SoundTech is one of the elite and unique sales reps with a dedicated, in-house system design expert. SoundTech’s system design department can quickly, and effectively, assist customers with application challenges—saving resellers valuable time and money on projects.
“We are honored to be recognized by Milestone AV Technologies as its Customer Service Rep Firm of the Year,” said Scott Matteucci, president of SoundTech Marketing. “We take great pride in offering our customers the best in service and product support with all of our brands, including Chief and Sanus.”
For more information on SoundTech Marketing, visit http://www.soundtechmarketing.com.
About SoundTech Marketing
Headquartered in Denver with branches in Salt Lake City and Phoenix, SoundTech Marketing is a manufacturer’s representative firm that specializes in the representation of high performance audio, video, and custom integration products to uniquely qualified resellers for the growth of vendor sales, brand cache, and revenue generation. For more information, please visit http://www.soundtechmarketing.com.
Scott Moody, Marketing Matters