Dealers Name AVAD 2013 Industry Leader in Tech Support, Website Functionality and Shipping Freight Programs
AVAD LLC, the leading provider of innovative solutions to the residential and commercial custom installation markets, has been awarded the top honor, a Platinum Award, in three specific categories–Tech Support, Website and Shipping–based on the results of the 2013 CE Pro Quest for Quality Awards. The renowned distributor is the biggest recipient of distributor honors this year with awards in five of the six categories, also winning Gold Awards for Training and Sales/Marketing Assistance.
The CE Pro Quest for Quality Awards, which is now in its third year, honors manufacturers and distributors based upon results of a readership survey conducted by CE Pro in early 2013. Looking beyond products, the survey contained open-ended questions and asked respondents to evaluate the quality of services provided by the manufacturers and distributors within the industry.
“Far exceeding the norms of a customer service team behind a 1-800 number, AVAD has always sought to put together a full package of value-added benefits to enable our dealers to grow their businesses,” said Jim Annes, vice president and general manager of AVAD. “Our dealers put in long hours, and we want them to know that AVAD is there when they need us for help designing, configuring shipping, and beyond. The success and growth of our business is dependent on the success of our customers. AVAD will continue to invest in services that enable our customers to grow and be industry leaders.”
While many distributors rely on third-party technical support, AVAD has invested in its dealers’ business by providing an in-house team of product and systems experts that make up the service team that is now Platinum award winning two years running. Whether they’re in the office or the field, AVAD offers support tailored to all of a dealer’s needs, from solution design to post sales support.
At the AVAD website, www.avad.com, dealers can find resources on AVAD events, current promotions, product information, brands and information on AVAD’s national freight policy, which enables customers to pick up, ship or fast track orders as necessary to streamline their operations and timelines.
AVAD University’s educational programs, acknowledge with a Gold award in 2013, have long been recognized as one of the leading training programs in the industry and previously won a Quest for Quality Platinum Award in 2011 and 2012. Held throughout North America at AVAD branches, as well as online, these educational programs are tailored to increase dealers’ industry IQ and business acumen, allowing them to stay a few steps ahead of the competition. Online and classroom product and business training, technical certification and complete system coursework is offered at the convenience of the dealer to accommodate their schedule.
Earning the second Gold award, AVAD’s sales and marketing efforts are customer-focused to raise dealer awareness of a continuum of promotions and incentives that are designed to make it easier to do business in the industry.
For more information on AVAD, please visit http://www.avad.com in the US or http://www.avadcanada.ca in Canada. Connect with AVAD on Facebook, Twitter and YouTube for news on the latest promotions and news.
About AVAD LLC
As part of the Specialty Solutions Division, AVAD, a wholly-owned subsidiary of Ingram Micro, provides integrators access to the industry’s top products and integrated solutions for residential and commercial video, audio, lighting control, content management, whole-home and business automation and control, as well as digital signage and commercial solutions and design services. AVAD offers the broadest consumer electronics and home and business automation portfolio in North America. Further differentiating its services, AVAD invests in the business tools and technical support and services integrators need to grow their businesses. With 24 locations throughout North America, AVAD offers local, hands-on access to the latest products and trainings, as well as free support services including system design and technical support.
About CE Pro
CE Pro (Custom Electronics Professional) is the leading trade publication for businesses that specify, install and integrate technology for homes and light commercial, including audio, video, automation, security, lighting controls, energy management, motorized shades, assistive devices and more. CE Pro magazine is published in print, and as a digital issue. Leading industry Web site CEPro.com generates roughly 700,000 page views per month. CE Pro can be found at http://www.cepro.com and on Twitter @ce_pro.